This briefing was created by Paddington Development Trust on 2nd April 2020. Please check the
Westminster Council website for updates.
1) Westminster Council Helpline
Westminster Council has set up a phone helping for people that need help as a result of COVID-19.
This is the first place that you should go for help as they are linked into a wide range of different services that can
• make referrals to local organisations
• match people up with volunteers who can help with buying food, collecting prescriptions or people who are lonely.
• send food parcels if you are self-isolating because they are vulnerable
These systems are still being finalised but the phone line should be working.
You should definitely contact the council first as this is where most help will eventually be offered. They are having
issues with their phone systems so if you don’t get through, do try again.
You can call the helpline on 0207 641 1222 8am to 10pm 7 days a week or visit
https://www.westminster.gov.uk/ask-help to fill out a referral form.
2) North Paddington Foodbank
North Paddington Foodbank can help if you are unable to afford food. Here is how you access their service:
a. If you are physically able, you should go to their Wednesday distributions between 9:30am-
12pm and 1:30pm-4pm – Selbourne House, 36a Elgin Avenue, London, W9 3AZ
b. If you have experienced any of the following:
• Cold/flu symptoms
• Have been in contact with people with cold/flu symptoms
• Are elderly or suffer from a health issue that may weaken your immune system (eg.
diabetes, high blood pressure)
You should email email@example.com or call 0207 266 3347. We may help to get someone
else to collect on your behalf, arrange for you to collect at a different time, or receive a delivery.
c. If you are unable to leave your home and have no one who can collect for you the foodbank will
try to arrange for a delivery based on our capacity to do so.
3) Queen’s Park Covid-19 Mutual Aid Group
This is a group of local residents that have joined together to support others in their community. Please be aware
that they are not a registered charity and their volunteers have not had any checks on their background or criminal
record. However, they may be able to support with: shopping, collecting prescriptions or having a chat.
If you are receiving support from another resident in this way you should:
• Never let them into your home
• Never give them money before you receive goods or shopping
• Never give them your bank details or personal information
To be connected with a local volunteer phone: 020 89605644
or email: firstname.lastname@example.org
4) Help with money, housing or debt
Westminster Citizens Advice Bureau is still giving advice over the phone and online.
You can call 0300 330 1191 from 10:00 to 16:00 Monday to Friday.
If you need advice in a language that is not English, call 020 7402 6750 between 10:00 and 12:30 or
13:30 and 16:00 Monday, Tuesday or Wednesday.
For online advice visit their website here.
5) Mental Health Support
Urgent support – If your mental health deteriorates or if you experience any thoughts of suicide or self-harm, please
contact the CNWL Single Point of Access Crisis Team on 0800 0234 650 or the
Samaritans for free on 116 123
Otherwise – the Westminster Talking Therapies service provides support for those who are self-
isolating, anxious about the impact of the virus on themselves, family and their loved ones, as well as
continuing to provide support for people with problems such as stress, anxiety, depression and
To enquire about the service or to make a self-referral please call: 0303333000, email:
email@example.com or complete their referral questionnaire here.